Delmarva Power, a subsidiary of Exelon, is a leading energy provider serving over 500,000 customers in Delaware and Maryland. As a utility company, Delmarva Power understands the importance of reliable customer service, ensuring that its customers have access to assistance whenever they need it. With a strong commitment to providing excellent customer experience, Delmarva Power offers a range of customer service options to cater to the diverse needs of its customers.
Overview of Delmarva Power Customer Service
Delmarva Power’s customer service is designed to be comprehensive, convenient, and user-friendly. The company provides multiple channels for customers to reach out for assistance, including a 24⁄7 customer service hotline, online account management, and in-person support at local offices. Customers can also access a wealth of information and resources on the Delmarva Power website, including FAQs, billing and payment information, and energy-saving tips.
Customer Service Channels
Delmarva Power offers the following customer service channels:
- Phone: 1-800-375-7117 (available 24⁄7)
- Online: delmarva.com (customers can manage their accounts, pay bills, and access resources)
- In-Person: local offices in Delaware and Maryland (customers can visit in person for assistance)
- Email: [customers can email Delmarva Power for non-urgent inquiries]
| Service | Description |
|---|---|
| Billing and Payment | Customers can view and pay their bills online, by phone, or by mail |
| Outage Reporting | Customers can report outages online or by phone |
| Energy Efficiency | Customers can access energy-saving tips and resources on the Delmarva Power website |
Key Features of Delmarva Power Customer Service
Delmarva Power’s customer service is characterized by several key features, including:
- Personalized Support: Delmarva Power’s customer service representatives are trained to provide personalized support, addressing each customer’s unique needs and concerns
- Convenient Payment Options: Delmarva Power offers a range of payment options, including online, phone, and mail, making it easy for customers to manage their accounts
- Energy Efficiency Resources: Delmarva Power provides customers with access to energy-saving tips, resources, and programs, helping them to reduce their energy consumption and lower their bills
- Outage Management: Delmarva Power has a robust outage management system, allowing customers to report outages and receive updates on restoration efforts
Key Points
- Delmarva Power offers a range of customer service channels, including phone, online, and in-person support
- Customers can access a wealth of information and resources on the Delmarva Power website
- Delmarva Power provides personalized support, convenient payment options, and energy efficiency resources
- The company has a robust outage management system, allowing customers to report outages and receive updates on restoration efforts
- Delmarva Power is committed to providing excellent customer experience, ensuring that its customers have access to assistance whenever they need it
Customer Service Metrics
Delmarva Power tracks several key metrics to measure the effectiveness of its customer service, including:
- Customer Satisfaction: Delmarva Power conducts regular surveys to gauge customer satisfaction with its services
- First Call Resolution: The company tracks the percentage of customer inquiries that are resolved on the first call
- Response Time: Delmarva Power monitors the response time for customer inquiries, ensuring that customers receive timely assistance
By focusing on these metrics, Delmarva Power is able to refine its customer service offerings, ensuring that its customers receive the support they need to manage their energy services effectively.
How do I report an outage to Delmarva Power?
+You can report an outage to Delmarva Power by calling 1-800-375-7117 or by visiting the company's website and using the online outage reporting tool.
What payment options are available for Delmarva Power customers?
+Delmarva Power customers can pay their bills online, by phone, or by mail. The company also offers a range of payment plans and options, including budget billing and automatic payment.
How can I access my Delmarva Power account information online?
+You can access your Delmarva Power account information online by visiting the company's website and logging in to your account. From there, you can view your bill, make payments, and access a range of other account management tools.
Meta Description: Delmarva Power customer service provides personalized support, convenient payment options, and energy efficiency resources to its customers. Learn more about the company’s customer service offerings and how to access assistance. (147 characters)
