Care.com is a popular online platform that connects families with caregivers, including babysitters, nannies, housekeepers, and tutors. With millions of users, the company understands the importance of providing reliable customer support. If you're looking for the Care.com customer service number, you've come to the right place. In this article, we'll provide you with the necessary contact information, as well as an overview of the company's customer support services.
Customer Support Overview
Care.com offers a range of customer support services to help users with their queries and concerns. The company’s support team is available to assist with issues related to account management, payment processing, caregiver searches, and more. Whether you’re a family looking for a trustworthy caregiver or a caregiver seeking to offer your services, Care.com’s customer support team is here to help.
Contact Information
If you need to contact Care.com’s customer support team, you can reach them at 1-877-227-3115. This number is available Monday through Friday, from 9:00 AM to 7:00 PM EST. You can also contact the company’s support team via email at support@care.com. Additionally, Care.com offers a comprehensive help center on their website, which provides answers to frequently asked questions and offers troubleshooting tips.
| Support Channel | Contact Information |
|---|---|
| Phone | 1-877-227-3115 |
| support@care.com | |
| Help Center | https://www.care.com/help |
Key Points
- Care.com's customer service number is 1-877-227-3115, available Monday through Friday, from 9:00 AM to 7:00 PM EST.
- The company offers a comprehensive help center on their website, providing answers to frequently asked questions and troubleshooting tips.
- Care.com's support team can be contacted via email at support@care.com.
- The company's customer support services include assistance with account management, payment processing, and caregiver searches.
- Care.com is committed to providing exceptional support services to connect families with trustworthy caregivers.
Additional Support Resources
In addition to the customer service number and email support, Care.com offers a range of additional resources to help users navigate their platform. The company’s help center provides detailed guides on topics such as creating a profile, searching for caregivers, and managing payments. Care.com also offers a community forum where users can connect with each other, ask questions, and share experiences.
Troubleshooting Tips
If you’re experiencing issues with your Care.com account or have questions about the platform, there are several troubleshooting tips you can try before contacting customer support. First, make sure you’re using the correct login credentials and that your account is up to date. You can also try clearing your browser cache and cookies or checking for any software updates. If you’re still experiencing issues, don’t hesitate to reach out to Care.com’s support team for assistance.
What is Care.com's customer service number?
+Care.com's customer service number is 1-877-227-3115, available Monday through Friday, from 9:00 AM to 7:00 PM EST.
How do I contact Care.com's support team via email?
+You can contact Care.com's support team via email at support@care.com.
What types of issues can Care.com's customer support team assist with?
+Care.com's customer support team can assist with issues related to account management, payment processing, caregiver searches, and more.
In conclusion, Care.com’s customer service number and support resources are designed to provide users with the assistance they need to navigate the platform and find trustworthy caregivers. By offering a range of support channels, including phone, email, and online resources, Care.com demonstrates its commitment to connecting families with high-quality caregivers. Whether you’re a family seeking care or a caregiver looking to offer your services, Care.com’s customer support team is here to help.
